Your hot88 Data Protection Our Priority

📋 1. Introduction & Scope

Welcome to hot88. Our Privacy Policy explains what information we collect about you when you use the hot88 website and mobile app, how that information is used, and the steps we take to protect your privacy.

This Privacy Policy applies to all hot88 services, products, websites, and mobile applications. By using the hot88 platform, you agree to this Privacy Policy. If you do not agree, we kindly ask that you refrain from using our services.

Hot88 always adheres to international data protection standards. We treat user privacy as a fundamental right, and our systems and processes are built with that principle in mind.

📝 2. What Information We Collect

Hot88 only collects information that is strictly necessary to operate our services. Collecting excessive or unnecessary data goes against our policy.

Personally Identifiable Information

• Full name and date of birth.
• Email address & mobile number.
• Current address and nationality.
• National ID, passport, or driving licence number (for KYC verification).

Financial Information

• Bank account number or mobile banking number (bKash, Nagad, Rocket).
• Transaction history — deposits, withdrawals & bets.
• Payment method type & currency.

Technical & Device Information

• IP address & geographic location.
• Browser type, operating system, and device model.
• Session duration, page visits & click patterns.
• Cookie & local storage data.

🔍 3. How We Collect Information

Hot88 collects information through several methods. Each method is transparent and based on your consent.

Directly from you

• When completing the registration form.
• When submitting documents for KYC verification.
• When contacting customer support.
• When participating in promotional forms or surveys.

Automatically

• Via cookies and web beacons while browsing the site.
• Via device logs while using the mobile app.
• From payment gateways during transaction processing.

🎯 4. How We Use Your Information

Hot88 uses collected data only for specific, legitimate purposes. Below we explain in detail why and how your information is used.

• Account Management: For registration, login, password reset, and account settings management.
• Payment Processing: For processing deposits, withdrawals, and bonuses.
• KYC & Regulatory Compliance: For age verification, anti-money laundering compliance, and accountability to regulatory bodies.
• Security: To detect fraud, multiple accounts, and suspicious activity.
• Customer Support: To handle your support requests and manage our customer service team.
• Personalized Experience: To show you game recommendations and promotions tailored to your preferences.
• Contact: For sending important updates, account notifications, and promotional offers (where consent has been given).
• Platform Improvement: To improve service quality, speed, and usability.

🤝 5. Data Sharing Policy

Hot88 does not sell, rent, or commercially share your personal information with third parties. However, data may be shared in the following limited circumstances:

Trusted Service Partners

Payment gateways, KYC verification providers, and technology service partners help us keep our services running. Only the minimum necessary information is shared with them, and they are bound by the same privacy standards we uphold.

Legal Obligations

Hot88 may be required to disclose information under a court order, at the request of an investigative authority, or as required by applicable law.

Corporate Changes

In the event of a change of ownership or merger involving hot88, your information may be transferred to the new operator, but this Privacy Policy will remain in effect.

🍪 6. Cookies & Tracking Technologies

Hot88 uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve the site's functionality.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

🔒 7. Data Security Measures

Hot88 uses industry-leading security technology to protect your data. Our security infrastructure is regularly updated and tested.

• SSL/TLS 256-bit Encryption: All traffic on the website and app is encrypted.
• Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): Adding an extra layer of security to your account.
• Regular Security Audits: Regular audits by independent experts.
• Firewall & DDoS Protection: Advanced technology to prevent cyberattacks.
• Staff Training: Only authorized personnel have access to your data.

✅ 8. Your Rights

Every registered member of hot88 has the following rights over their personal data. We respect these rights and respond to requests promptly.

• Right to Access: You can request to see what information hot88 holds about you.
• Right to Rectification: You can request a correction if any of your information on file is inaccurate.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights support@hot88.wsPlease email us at the address below. We will respond within 30 business days. Please note that due to legal obligations, certain data may not be immediately erasable.

📅 9. Data Retention Period

Hot88 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

Even after an account is closed, certain information must be retained for a legally required period. Once that period expires, the data is securely deleted.

📧 10. Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact our privacy team directly.

• Email: support@hot88.ws
• Live Chat: Available at the bottom-right corner of any page on the site.
• Help Center: Visit Help Center

We take every complaint seriously and provide a written response within 30 business days. Your privacy is not just a policy to us — it is our responsibility.